Online Exam Management System for City Bank Bangladesh PLC

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Project Name:	Online Exam Management System for City Bank Bangladesh PLC

Project Owner:	The City Bank Limited
Description:	Swapnoloke proudly partnered with City Bank Bangladesh PLC to develop a sophisticated Online Exam Management System (OEM)—a fully digitized, secure, and scalable solution to manage internal assessments, staff development tracking, and training program evaluations. Originally initiated in 2020 by City Bank’s Customer Experience Team, the OEM platform required extensive modernization to meet evolving digital training demands. Swapnoloke responded by architecting a robust system with powerful new capabilities in exam lifecycle management, reporting intelligence, and HR integration.
Features:	Secure Access & Identity Control The system supports robust authentication (with JWT/Passport), role-based access (Super Admin, Admin, Viewer), and secure password recovery protocols. Profile dashboards are personalized with exam history, training data, and role information. User Management & Registration Self-service onboarding, admin approval workflows, and audit trails ensure efficient and secure user lifecycle tracking. The system also supports branch transfer requests and identity updates with real-time admin notifications. Staff Data Integration OEM synchronizes with external HRMIS databases and supports Excel/CSV uploads. It enables branch-wise and department-wise analytics and tracks resignations, leave status, and eligibility for exams. Comprehensive Exam Management Admins can create, schedule, assign, and manage exams using a flexible dashboard. OEM supports question uploads (MCQ, True/False, Descriptive), Excel import, manual scoring, and trend-based performance tracking. Study Materials & Question Bank A structured repository allows admins to upload course materials (PDF, PPT), assign them by department or role, and track usage. A searchable, version-controlled interface enhances usability. Notification & Alerts Automated and customizable alerts are triggered for absenteeism, exam assignments, or performance issues. Supervisor escalations ensure early intervention for underperformance or repeated exam misses. Results, Reporting & Analytics The platform includes a powerful result engine that supports grading schemes, certification generation, manual overrides, and detailed performance graphs. Admins and participants can export reports securely. Enterprise Integration OEM provides secure REST APIs for syncing results with external systems like scorecard portals. Audit-ready logging, backup routines, and encrypted storage ensure data compliance with City Bank’s IT policies. Impact & Value This Online Exam Management System empowers City Bank PLC to foster a culture of continuous learning and data-driven staff evaluation. It streamlines training operations, minimizes manual overhead, and enables transparent, role-specific reporting—all within a secure and scalable digital environment. The project stands as a testament to Swapnoloke’s capability to engineer enterprise-grade solutions that align with sector-specific needs in banking, compliance, and human capital development.

Project Owner:

The City Bank Limited

Description:

Swapnoloke proudly partnered with City Bank Bangladesh PLC to develop a sophisticated Online Exam Management System (OEM)—a fully digitized, secure, and scalable solution to manage internal assessments, staff development tracking, and training program evaluations.

Originally initiated in 2020 by City Bank’s Customer Experience Team, the OEM platform required extensive modernization to meet evolving digital training demands. Swapnoloke responded by architecting a robust system with powerful new capabilities in exam lifecycle management, reporting intelligence, and HR integration.

Features:

Secure Access & Identity Control

The system supports robust authentication (with JWT/Passport), role-based access (Super Admin, Admin, Viewer), and secure password recovery protocols. Profile dashboards are personalized with exam history, training data, and role information.

User Management & Registration

Self-service onboarding, admin approval workflows, and audit trails ensure efficient and secure user lifecycle tracking. The system also supports branch transfer requests and identity updates with real-time admin notifications.

Staff Data Integration

OEM synchronizes with external HRMIS databases and supports Excel/CSV uploads. It enables branch-wise and department-wise analytics and tracks resignations, leave status, and eligibility for exams.

Comprehensive Exam Management

Admins can create, schedule, assign, and manage exams using a flexible dashboard. OEM supports question uploads (MCQ, True/False, Descriptive), Excel import, manual scoring, and trend-based performance tracking.

Study Materials & Question Bank

A structured repository allows admins to upload course materials (PDF, PPT), assign them by department or role, and track usage. A searchable, version-controlled interface enhances usability.

Notification & Alerts

Automated and customizable alerts are triggered for absenteeism, exam assignments, or performance issues. Supervisor escalations ensure early intervention for underperformance or repeated exam misses.

Results, Reporting & Analytics

The platform includes a powerful result engine that supports grading schemes, certification generation, manual overrides, and detailed performance graphs. Admins and participants can export reports securely.

Enterprise Integration

OEM provides secure REST APIs for syncing results with external systems like scorecard portals. Audit-ready logging, backup routines, and encrypted storage ensure data compliance with City Bank’s IT policies.

Impact & Value

This Online Exam Management System empowers City Bank PLC to foster a culture of continuous learning and data-driven staff evaluation. It streamlines training operations, minimizes manual overhead, and enables transparent, role-specific reporting—all within a secure and scalable digital environment.

The project stands as a testament to Swapnoloke’s capability to engineer enterprise-grade solutions that align with sector-specific needs in banking, compliance, and human capital development.

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