04:20 PM, 13 March 2025
Since its launch on July 28, 2023, the Swapno: CRM system, managed by Swapnoloke Software Company , has handled over 20,000 passenger queries and complaints at Hazrat Shahjalal International Airport.A significant portion— 30% of complaints —relate to Lost & Found. Recently, Toufiq Hasan , a passenger from Kuala Lumpur, lost ... read more
12:00 PM, 26 January 2021
The Civil Aviation Authority of Bangladesh (CAAB) has taken a major step towards the modernization of passenger services at Dhaka airport with the recent launch of a dynamic web portal, 24/7 call centre, and Customer Relationship Management (CRM) software.The new facilities will ease the process for passengers to check domestic and ... read more
03:29 PM, 21 January 2021
Hazrat Shahjalal International Airport has launched three digital services – a dynamic web portal, 24/7 hotline call centre, and customer relationship management software (CRM) – to develop passenger facilities.Civil Aviation Authority of Bangladesh (CAAB) Chairman Air Vice Marshal M Mafidur Rahman inaugurated the services yesterday as the chief guest at ... read more