Swapnoloke CRM – Intelligent Customer Relationship Management System
Empowering Service-Driven Organizations with Smart Ticketing, Coordination, and Communication Tools
Swapnoloke CRM is a next-generation Customer Relationship Management (CRM) platform designed to elevate customer service operations in high-demand, fast-paced environments. Whether you're an airport authority, call center, utility provider, transportation hub, or municipal service desk, this solution streamlines every touchpoint — from complaint logging to resolution and analysis.
Our CRM platform combines automated ticketing, multi-channel communication, real-time coordination, and powerful reporting into one user-centric ecosystem.
Key Features
Smart Call & Issue Logging
Capture and categorize every customer interaction with structured fields including:
- MSISDN/caller ID
- Ticket number (auto-generated)
- Issue type, priority, and source (Call/Web/Manual)
- Customer details (name, contact, ID/passport, address)
- Related service or flight information (if applicable)
Integrated Workflow Engine
- Auto-assign issues to the right team
- Forward and reassign tasks within the system
- Contact stakeholders or escalate queries
- Record progress and close/resume cases
- Maintain a full audit trail for every ticket
Omnichannel API Support
- Web portal integration for public submissions
- Bulk SMS and Email APIs for automated notifications
- Chatbot API for 24/7 self-service
- Optional FIDS/transport info system integration for real-time updates
Analytics & Reporting Dashboard
Make informed decisions with:
- Daily/weekly/monthly/annual summaries
- Priority, category, and status breakdowns
- Location-based and service-specific analysis
- Airline/transport provider/customer-type metrics
- Exportable reports in PDF or Excel
Intuitive Interface with Visual Workflow
From the call desk to backend teams, our platform features a user-friendly interface and clear flow diagrams to help everyone—from agents to admin—navigate and act fast.
Ideal For
Swapnoloke CRM is built for organizations that handle large volumes of customer inquiries, complaints, or service requests daily. It's ideal for:
- Airports and Airlines
- Call Centers & Helplines
- Government Citizen Service Desks
- Transportation and Logistics Hubs
- Utility Service Providers (Electricity, Water, Gas)
- Public Complaint Management Systems
Whether you're serving thousands of passengers, commuters, or citizens, this CRM ensures your customer service becomes proactive, data-driven, and future-ready.
Request for a Quote
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