Since its launch on July 28, 2023, the Swapno: CRM system, managed by Swapnoloke Software Company , has handled over 20,000 passenger queries and complaints at Hazrat Shahjalal International Airport.
A significant portion— 30% of complaints —relate to Lost & Found. Recently, Toufiq Hasan , a passenger from Kuala Lumpur, lost his bag. After reporting it via the hotline and SMS to the Lost & Found desk , powered by Swapno: CRM , he received guidance. In just two days, his bag was recovered.
Another traveler, Shah Ali, sought visa-related information via email. Thanks to the CRM, he received an accurate and timely response.
With a 99.64% resolution rate, Swapno: CRM has revolutionized airport services. It enables real-time tracking of complaints, provides flight updates, and ensures seamless passenger support. Complaints receive a tracking number via SMS and email, allowing passengers to monitor their case status.
Group Captain Kamrul Islam , the airport's executive director, praised the 24/7 coordination team ensuring rapid issue resolution .
As Swapno: CRM transforms airport operations, Swapnoloke remains committed to delivering innovative solutions for smoother travel experiences.
News covered by: bdnews24.com